At Woods Shop, we stand behind the quality of our outdoor gear and camping equipment. We want you to be completely satisfied with your purchase for your next adventure. If you’re not happy with an item, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your shipment.

How to Initiate a Return or Exchange

Please follow these steps to ensure your return or exchange is processed efficiently:

  1. Contact Us: Email our customer support team at [email protected] within the 15-day window. Include your order number and the reason for the return or exchange.
  2. Wait for Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send the item.
  3. Pack the Item: Securely pack the unused, undamaged item in its original packaging with all tags and accessories. Include a copy of your order confirmation or packing slip.
  4. Ship the Package: Mail the package to the address we provide. We recommend using a trackable shipping service. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Process

Once we receive and inspect your returned item:

  • Timing: Refunds will be processed to your original payment method within 5-7 business days.
  • Method: The refund will be issued to the same payment method you used for the original purchase (Visa, MasterCard, JCB, or PayPal).
  • Please note that shipping fees are non-refundable.

Exchange Process

To exchange an item for a different size or color, follow the standard return process above. In your initial email, please clearly state the item you wish to exchange it for. We will process the exchange once the original item is received and inspected.

Important Note on Non-Returnable Items

For health and safety reasons, the following items from our menu cannot be returned or exchanged unless they are defective:

  • Bug Zappers & Mosquito Repellents (opened or used)
  • First Aid, Health & Safety items (opened or used)

Return & Exchange Request Email Template

To make the process easier, you can use the template below to email us. Just fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Woods Shop Customer Support,

I would like to request a [return/exchange] for my recent order.

  • Order Number: [Your Order Number]
  • Product Name: [Name of the product you are returning]
  • Reason for Return/Exchange: [Please specify the reason here]

If requesting an exchange, please send me: [Product Name and Size/Color for exchange].

Please send me the RMA number and return shipping instructions at your earliest convenience.

Thank you,

[Your Full Name]

For any questions regarding our returns policy, don’t hesitate to contact us at [email protected].

Happy Exploring,
The Woods Shop Team