Welcome to Woods Shop’s FAQ page! We’re here to help answer your questions about our outdoor products and services. Whether you’re an avid camper, hiker, fisher, or simply enjoy outdoor entertaining, we’ve got you covered.

Product Questions

What types of outdoor products do you offer?
We specialize in a wide range of outdoor equipment including air mattresses & camp bedding, BBQs & smokers, boating & marine supplies, camping & hiking gear, canoes & kayaks, coolers, camping furniture, and much more. Whatever your outdoor adventure requires, we likely have the gear you need!
Are your products suitable for serious outdoor enthusiasts?
Absolutely! Our products are selected to meet the needs of both casual outdoor lovers and serious adventurers. We offer high-quality gear that can withstand various outdoor conditions while ensuring comfort and reliability.

Shipping & Delivery

Where do you ship to?
We ship globally to most regions, excluding Asia and some remote areas due to logistical constraints. We’re committed to bringing quality outdoor gear to enthusiasts worldwide!
What shipping options do you offer?
We provide two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipment)
– Free Shipping: For orders over $50 via EMS (15-25 days after shipment)
All orders are processed within 1-2 business days from our San Diego facility.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package’s journey right to your doorstep.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.
Is there a minimum order for free shipping?
Yes, we offer free shipping via EMS for all orders over $50. For orders under $50, we offer standard shipping for $12.95.

Returns & Refunds

What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If you’re not completely satisfied with your purchase, just contact us at [email protected] and we’ll guide you through the process.
How do I initiate a return?
Simply contact our customer support team at [email protected] with your order details. We’ll provide you with return instructions and assist you through the process.

Account & Technical Support

How can I contact customer support?
You can reach our friendly customer support team via email at [email protected]. We’re here to help with any questions or concerns you may have about our products or services.
Do I need to create an account to place an order?
While creating an account offers benefits like faster checkout and order tracking, it’s not required. You can check out as a guest if you prefer.

Still have questions? Don’t hesitate to contact us at [email protected]. At Woods Shop, we’re committed to delivering not just products, but peace of mind for your next adventure. Gear up, get out, and explore more with confidence!